we produce solar energy as set up by Origin Energy, and we re-sell this to another provider; on a regular basis people turn up at my door attempting to rearrange my energy provider details, ostensibly for my benefit. I remember one young girl, reacting to my attempt to close down the situation, with an irritated: I’m attempting to work for your benefit.
Today’s salesman was of Indian background: his sales technique was to repeat everything. I was forced to remark at last: do you have IDIOTS for clients??? Your tone of voice suggests it.
I come from a multi-cultural background, my mother ever spoke broken English. So, I had to say: if I present a blank face to what you say, just repeating something resolves nothing. You need to re-phrase what you are saying. Eventually the situation penetrated his consciousness; did it change his behaviour, much less have an effect on his value system?? As I said, I felt I was engaged in a Gilbert & Sullivan farce; I was quite capable of making use of the Queen’s English; I felt I had quite a command of it.
Explanation meant something other than just forcibly repeating everything one was trying to say, forcibly repeating everything one was trying to say, trying to say, HEY!!!